Of The Earth - Customer Service - Handmade Paper Wedding Invitations


	This map shows standard Ground Service times. Ground Service is always our first choice for your wedding invitation package. Faster shipments are possible via UPS 3 Day Select, 2nd Day and Overnight. We do offer USPS which has good prices and fast service but no guaranteed delivery date. If you pick USPS as your carrier we suggest you insure the package so that we can help if you need to file a claim. Our standard shipping and handling rates range from $2.50 to $18 depending on weight, speed, distance, value and service selected. You can estimate the costs if you put items in your shopping cart and proceed to checkout, no credit card information is necessary to see the shipping rates, just your zip code is required. Paper is light, most of our shipments are under 10#. All UPS shipments are sent requiring a signature; the driver will not release the package without that signature. Please be sure to provide a shipping address where there will be someone to sign for the package. Additional Shipping Fees: If UPS has to correct the address you provide, there will be $10 charged to your credit card at the time we are billed by UPS for the address correction, this and all shipping charges are not refundable. If you have provided an inaccurate or incomplete address for USPS packages it will void your insurance and we will be unable to assist you with a loss or damage claim. We are not responsible for delays due to incomplete or incorrect addresses. Please be sure to give us your complete and correct street address....UPS cannot ship to a post office box address. Damaged Goods: If you receive your order in damaged condition, have the UPS/USPS driver inspect the contents with you. If there is damage have the UPS/USPS driver verify the damage. Please then notify us to begin the claim process. You must retain all of the packing material and contents in case UPS/USPS needs to assess the damage.
	Timing - Invitations
	We recommend having your invitations in your possession four months before your wedding. This allows ample time for construction and addressing. It also builds in recovery time if you have made an error in the proofing or in the quantity ordered. Once you submit your order, it takes 2-3 days to receive your proofs. You then need to carefully review them which can take a few days to weeks depending on how fast you move. If you have changes that you need to make to your proofs it will take another 2-3 days for the changes to be made. Once you are satisfied that the proofs are accurate you approve your proofs and make payment to start your order. Your order will ship one-two weeks from that day.
	Timing - Ribbon Purchases
	Most items are in stock and ship within 24 hours of your payment if not the same day. Some orders require additional processing time but most do not exceed 72 hours. We understand timing is important, be assured every effort is made to fill your order quickly and correctly. As much of the fine ribbon we sell is manufactured overseas, backordered items can have extended delays. You will be contacted ASAP if your item is unavailable and refund or substitution options will be available to you.
	Returns
	We accept returns on many but not all items. Some things have to be special ordered from the manufacture Please contact us prior to returning an item for a return authorization and to assure proper handling. Proper packing material is a must on all returned items, they must reach us in original condition and properly marked or be subject to refusal. Credits for returned items may be in the form of a PayPal payment, a return to your credit card or a check. There is a 20% restocking fee on some returns, email or call us before you make your purchase to ensure a return is possible. Cut ribbon purchases and custom items are not returnable. If you are unsure, ask! All returns must be authorized within 7 days and reach us within 14 days from delivery date. Before you make a purchase we recommend you request a sample. Computer monitors do not show true colors. Really, we like to send samples!
	Customer Service
	We are available by phone and email Monday - Friday from 8am - 6pm Pacific time. Please call 1.888.294.1526 with any concerns. We are eager to assist you. For damaged or missing items claims must be made within 7 days. We will respond quickly in correcting the trouble. Please do look through your package carefully before calling as most often the item has just been overlooked. For ribbon yardage, we ship multiple purchases combined on one spool for protection in transit.
	Secure Shopping
	You can shop at www.custompaper.com online with confidence. We are partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry (PCI) Data Security Standard. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy . www.custompaper.com is registered with the Authorize.Net Secure Payments Seal program.
		Invitations Request A Sample Contact Us