Customer Service Center

Text or Call 206.462.7022 USA Toll Free: 1.888.294.1526	Shop and Mailing Address: Of The Earth 7706 Aurora Ave. N Seattle WA 98103
	10-6 M-F Pacific
email: ote [at] custompaper.com

COVID/19 UPDATE:

Our factory store is closed. We offer will call pickup of online purchases only.

We will be closed on Memorial Day, Fourth of July, Labor Day, Thanksgiving and the Friday after. The last day we are working in December of 2024 is the 23rd.

Our Shopping Cart

The most common challenge with our shopping cart is our address verification system which creates a safe shopping environment by assuring that the person using your credit card is you, and not someone engaged in fraud. The challenge with this is simply that if you enter an address in the billing field that does not match what your bank has on file for you (street & zip), the card will be rejected. For more about secure shopping please see the bottom of this page. You can make payments via Paypal to kevin [at] custompaper.com. To make a direct payment visit this page - https://www.custompaper.com/payment

International Orders

Due to the address verification system mentioned above, the easiest way to process orders from outside of the US is to complete the checkout process up to the confirmation page and if an error message is received when the order is submitted online, simply email the complete contents of the confirmation page (your cart contents, billing address, contact information and credit card info) to "ote [at] custompaper.com" and your order will be processed by hand offline. For our customers overseas, please note that not every country will allow live seeds embedded in paper through customs. Here is a partial list of countries that prohibit live seeds: Australia, New Zealand

Shipping

We are proud to use only earth friendly shipping, packing and packaging materials. Our silk ribbon, pressed flowers and handmade paper cards and favors are all packaged in EcoBags that are fully compostable. Our shipments are sent with recycled, recyclable and reused/reusable packing materials.

Eco Flap Seal Bags use EarthFirst® PLA film from Ingeo™

Certified compostable by the Biodegradable Products Institute (BPI) and DIN Certco under ASTM 6400 and EN 13432.

Made from Plants!

Lactic Acid from plants is used to create the material Polylactide (PLA)

Certified Compostable

Sustainable

High Clarity

1.2 Mil thickness

Meets ASTM D6400 & EN 13432

Not Archival Quality

We pack carefully to ensure your purchases arrive in perfect condition. We always insure your UPS package at full value. With UPS you will receive a tracking number to watch the progress of your shipments if you have provided a valid email address. USPS packages only ship with delivery confirmation, no tracking information is available.

The map below shows the expected travel time from Seattle to you. Travel time is business days, not including weekend days.

International orders are accepted but shipping options are limited and brokerage fees and duties are the customers responsibility. Additional fees may apply. Click here https://www.ups.com/ca/en/shipping/zones-and-rates/customs-clearance.page to view brokerage rates. When making payment online with your credit card, your payment will not clear if the billing address does not match the address on file with your bank. We do not provide free samples outside of the states. For orders being shipped to Canada please select UPS Standard or USPS Global Priority Mail as the shipping method. For orders outside of the US and Canada please select UPS Expedited, UPS Worldwide Express or USPS Global Priority Mail for proper calculation of shipping costs.

This map shows standard Ground Service times. Ground Service is always our first choice for your wedding invitation package. Faster shipments are possible via UPS 3 Day Select, 2nd Day and Overnight. We do offer USPS which has good prices and fast service but no guaranteed delivery date. If you pick USPS as your carrier we suggest you insure the package so that we can help if you need to file a claim.

Our standard shipping and handling rates range from $2.50 to $18 depending on weight, speed, distance, value and service selected.

You can estimate the costs if you put items in your shopping cart and proceed to checkout, no credit card information is necessary to see the shipping rates, just your zip code is required. Paper is light, most of our shipments are under 10#.

All UPS shipments are sent requiring a signature; the driver will not release the package without that signature. Please be sure to provide a shipping address where there will be someone to sign for the package.

Additional Shipping Fees:

If UPS has to correct the address you provide, there will be $11 charged to your credit card at the time we are billed by UPS for the address correction, this and all shipping charges are not refundable. If you have provided an inaccurate or incomplete address for USPS packages it will void your insurance and we will be unable to assist you with a loss or damage claim. For waiving signature there is a $3.50 fee, but it voids any liability for the package. You can add this to your order with the button at the bottom of this page.

We are not responsible for delays due to incomplete or incorrect addresses.

Please be sure to give us your complete and correct street address....UPS cannot ship to a post office box address.

Damaged Goods:

If you receive your order in damaged condition, have the UPS/USPS driver inspect the contents with you. If there is damage have the UPS/USPS driver verify the damage. Please then notify us to begin the claim process. You must retain all of the packing material and contents in case UPS/USPS needs to assess the damage.

Timing - Invitations

We recommend having your invitations in your possession four months before your wedding. This allows ample time for construction and addressing. It also builds in recovery time if you have made an error in the proofing or in the quantity ordered.

Once you submit your order, it takes 2-3 days to receive your proofs. You then need to carefully review them which can take a few days to weeks depending on how fast you move. If you have changes that you need to make to your proofs it will take another 2-3 days for the changes to be made. Once you are satisfied that the proofs are accurate you approve your proofs and make payment to start your order. Your order will ship *one week from that day. *Orders of more than 250 invitations may take longer.

Timing - Ribbon Purchases

Many items are in stock and ship within 24 hours of your payment if not the same day. Some orders require additional processing time but most do not exceed 72 hours. We understand timing is important, be assured every effort is made to fill your order quickly and correctly.

Full spool Earth Silk ribbon orders ship one week from order date.

As much of the fine ribbon we sell is manufactured overseas, backordered items can have extended delays. You will be contacted ASAP if your item is unavailable and refund or substitution options will be available to you.

We do not stock every width and every color of every line that we offer. We are a custom design house and there are times when the manufacture does not have stock for the colors or widths that we show online. We love to help you over the phone with sample requests and to check stock.

Returns

We accept returns on many but not all items. Some things have to be special ordered from the manufacture. Please contact us prior to returning an item for a return authorization and to assure proper handling. Proper packing material is a must on all returned items, they must reach us in original condition and properly marked or be subject to refusal. Credits for returned items may be in the form of a PayPal payment, a return to your credit card or a check. All returns are subject to a 3% payment processing fee, there is a 20% restocking fee on Midori ribbon returns, email or call us before you make your purchase to ensure a return is possible. Cut ribbon purchases and custom items are not returnable. If you are unsure, ask! All returns must be authorized within 7 days and reach us within 14 days from delivery date. Ribbon orders valued at over $300 may not be eligible for returns.

Before you make a purchase we recommend you request a sample. Computer monitors do not show true colors. Really, we like to send samples!

Customer Service

We are available by phone and email Monday - Friday from 10am - 6pm Pacific time.

Please call 1.888.294.1526 with any concerns. We are eager to assist you.

For damaged or missing items claims must be made within 7 days. We will respond quickly in correcting the trouble. Please do look through your package carefully before calling as most often the item has just been overlooked. For ribbon yardage, we ship multiple purchases combined on one spool for protection in transit. UPS offers a delivery date guarantee but claims must be made within a week of the original expected delivery date for a refund to be issued.

Secure Shopping

You can shop at custompaper.com online with confidence. Our checkout pages have the highest level of security in place to offer safe and secure credit card transactions for our customers.

Will Call

Our retail store is open from 10-6 Monday - Friday in North Seattle. While you are here you can pick up a card for Mom, or ribbon yardage for your next project or you can sit down with our staff to discuss your invitation needs.

We are at 77th and Aurora Ave N on the east side of the street. You can park on the street in front of our building in 1 hour parking except during the hours of 3-7 when they open it up for traffic. From 3-7 you can park along 77th.

From I-5 North or South:

Take the 85th St. exit, turn left onto Aurora Ave (Hwy 99), heading south. Turn left onto 77th and find street parking.

Our telephone number is:

206 462 7022